Return Policy- Walkin' Wheels Dog Wheelchairs.
It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:

The Front Harness, The Rear Leg Rings, and the (optional) Walkin' Lift Rear Harness cannot be returned for hygiene reasons once it has been tried on the dog. The Walkin' Lift is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as UPS charges us for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days from the day the cart is delivered to you. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 5 YEARS. The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.

*Terms and conditions are subject to change without notice.

Return Policy- All Products EXCEPT Walkin' Wheels Dog Wheelchairs

• There is no hair, fur, dirt, soil, or smell on the product.

• The product is in its original packaging, folded as delivered. If you carefully removed staples to open the package, DO NOT re-staple it. We will take care of that.

Partial Refund - Cleanable. The product was tried on once, but a tee shirt or sock was not used and there are a few hairs on it. If we feel that we can restore the product to "new" by cleaning it, you will be charged a 20%-50% restocking charge depending on the amount of cleaning & repacking necessary.
 

Partial Refund - Discountable. The product was tried on once and was slightly soiled or scratched. It is still in good condition, but is no longer new. If your return cannot be brought to 'new condition' we will offer you a refund and re-sell the product as used at a discount. The refund is usually between 25% and 75%.

No Refund - If the product has been used, soiled, our staff feels it's just too gross to clean, or is otherwise not resellable, we will consider donating the product to a shelter. If you specify, we will donate the product in your pet's name. Items ordered from other companies through HandicappedPets.com (Carts, Ramps, Steps, etc.) are warranteed through the manufacturer and cannot be returned to HandicappedPets.com.
 

Your Options - If you send a product back to us, you may specify that the product be returned to you if a refund is not available. You will be asked to pay shipping. If you decide to refuse the package we will need to charge you for the return shipping.